The phone giant said hackers did not access the contents or logs of customer phone calls or text messages, during an industry-wide attack on phone and internet companies.
© 2024 TechCrunch. All rights reserved. For personal use only.
People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — including chatbots — in their customer service. Fifty-three percent went so far as to say they’d weigh switching to a rival if […]
© 2024 TechCrunch. All rights reserved. For personal use only.
The CEO’s removal comes soon after the company confirmed it had lost an unspecified amount of personal customer information in an earlier September cyberattack.
© 2024 TechCrunch. All rights reserved. For personal use only.
Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the startup at $4.5 billion. Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent” component, as well. […]
© 2024 TechCrunch. All rights reserved. For personal use only.
The insurance giant says an unknown threat actor has stolen data including SSNs and health information
© 2024 TechCrunch. All rights reserved. For personal use only.
Elias Torres has achieved a lot for somebody who immigrated to the U.S. from Nicaragua at 17 without knowing any English. He served as a VP of engineering at HubSpot before co-founding Drift, a company that sold to Vista Equity for about $1.2 billion in 2021. “It’s very rare to get this far, but I’m […]
© 2024 TechCrunch. All rights reserved. For personal use only.
Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital. Neuron7 sits in one of the most promising areas for AI technology: customer service. But unlike the hoards of ChatGPT customer chatbot startups, or those doing natural language […]
© 2024 TechCrunch. All rights reserved. For personal use only.
A ransomware and extortion racket called Underground has claimed responsibility for the breach on its dark web leak site, which TechCrunch has seen.
© 2024 TechCrunch. All rights reserved. For personal use only.
Interface.ai, a customer automation platform for banks and other financial institutions, today announced that it closed a $30 million funding round led by Avataar Venture Partners. $20 million of the round was equity, while the remaining $10 million was in the form of debt. It’s Interface’s first outside capital; the startup had been completely bootstrapped. […]
© 2024 TechCrunch. All rights reserved. For personal use only.
The ransomware attack on a U.S. debt collection agency also affects customers of CF Medical and Truist Bank.
© 2024 TechCrunch. All rights reserved. For personal use only.
Founded in 2017, Atoms Lanka Solutions is a provider of IT consulting and software development services. Throughout the company’s history, we have worked with over 160 customers from 5+ countries..
